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Privacy Policy

Last Updated: August 25, 2023

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This Privacy Policy explains how Cinder Biological Inc., and its subsidiaries and affiliated companies listed on www.CinderBio.com (collectively, "CinderBio") collects, uses, and discloses information about you. This Privacy Policy applies when you use our website(s) (collectively, “Websites”), mobile applications, and other online products and services (collectively, our “Services”) that link to this Privacy Policy, contact Customer Service, engage with us on social media, or otherwise interact with us. Please note, medical or health information (including, but not limited to, protected health information as defined by the Health Insurance Portability and Accountability Act of 1996) you disclose to CinderBio and that CinderBio expressly agrees to receive from you is not subject to this Privacy Policy and may be addressed via separate notices and agreements.

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We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our Websites or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

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What Personal Information We Collect

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Information You Provide to Us

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We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect, in our legitimate interest and/or as a contractual necessity, include:

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  • Identifiers such as name, physical and/or email address, telephone number, company name, and job title to comply with your request that we contact you, and for other business purposes (such as sales, marketing, technical service, customer service, and customer experience);

  • Financial and payment information for billing purposes;

  • Purchase history information as is necessary to improve your customer experience;

  • Website areas of interest as is necessary to improve your customer experience;

  • User name and password for the security of your user account, to comply with your request that we contact you, and for other business purposes; and

  • Information submitted in connection with job applications in order to evaluate and process your application.

 

Information We Collect Automatically When You Interact with Us

 

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

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  • Activity Information: We collect information about your activity on our Websites, such as recognizing when you sign in to use our Websites and keeping track of your specified preferences.

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date of the transaction.

  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.

  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the section labelled “Cookies” below.

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Information We Derive

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We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location (at the city, state, or region level) based on your IP address.

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How We Use and Retain Your Personal Information

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CinderBio uses your personal information as described above, to process your requests and transactions, in our legitimate interest and/or as a contractual necessity. We also use the information we collect to:

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  • Provide, maintain, and improve our products and services

  • Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;

  • Personalize and improve your experience on our Websites;

  • Send you technical notices, security alerts, and support and administrative messages;

  • Respond to your comments and questions and provide customer service;

  • Communicate with you about products, services, and events offered by CinderBio and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);

  • Monitor and analyze trends, usage, and activities in connection with our Services;

  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);

  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;

  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of CinderBio and others;

  • Debug to identify and repair errors in our Services;

  • Comply with our legal and financial obligations; and

  • Carry out any other purpose described to you at the time the information was collected.

 

Your personal information will be retained as long as is needed for us to comply with our contractual obligations, employment obligations, and other business purposes, including global legal obligations to retain data.

 

How We Share and Transfer Your Personal Information

 

We share personal information in the following circumstances or as otherwise described in this policy:

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  • We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.

  • We share personal information with certain third parties such as strategic business partners and affiliates for their own services and marketing purposes.

  • We may share your personal information with select business partners in our sole discretion, where necessary, to discharge the purposes set forth above or where reasonably required to pursue our legitimate business aims, or to fulfill legal obligations.

  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

  • We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of CinderBio, our users, the public, or others.

  • We share resumes submitted by job applicants with our human resources department personnel, hiring managers, employees who will be interviewing the candidate and the administrative assistants to these individuals for applicant screening and hiring purposes and for general human resources purposes.

  • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

  • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • Personal information is shared between and among CinderBio and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.

  • We share personal information with your consent or at your direction.

  • We also share aggregated or de-identified information that cannot reasonably be used to identify you.

 

Advertising and Analytics

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We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by CinderBio and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (for individuals within the US) or http://www.youronlinechoices.eu/ (for individuals within the EEA).

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We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Google Ads and LinkedIn Ads). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

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How We Respond to Do Not Track Signals

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Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Websites are not currently set up to respond to those signals.

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Transfer of Information to the United States and Other Countries

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CinderBio is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

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Your Choices

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Account Information

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If you do choose to create an account, you may update and correct certain account information at any time by logging into your account. If you wish to delete your account, please contact Customer Service but note that we may retain certain information as required by law or for our legitimate business purposes.

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Cookies

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Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. 

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What Are Cookies and Similar Technologies?

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Like most websites, we use cookies and similar technologies to remember things about you so that we can provide you with a better experience.

  • Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we partner with third-party analytics providers, like Google, to set cookies when you visit our website. This helps us understand how you are using our services so that we may improve them.

  • Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies.

  • Local storage allows data to be stored locally on your browser or device and includes an HTML5 local storage and browser cache.

 

Why Do We Use These Technologies?

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Like most websites, we use cookies and similar technologies to make it easier for you to interact with our websites. Cookies allow you to skip having to log in each time you visit our site, allow us to track your preferences, make sure items you add to your shopping cart remain there, and generally keep things on the site running smoothly and securely. Cookies also help us improve your experience by giving us a better understanding of how you use our website and what parts of our websites are most popular. They also help us serve advertisements and marketing communications that are personalized to your interests.

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How Do Cookies and Similar Technologies Interact with Your Devices?

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If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, when you first visit our site, we will ask your permission to set certain non-essential cookies and other similar technologies on your device. It is entirely up to you whether you consent or not (although some aspects of the site may not work as well if you do not consent), and you can change your mind at any time. See How to Manage Your Cookies below for more details.

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How to Manage Your Cookies

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You have a number of options to control or limit how we and our partners use cookies and similar technologies to interact with you, including for advertising.

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  • If you are located in the EEA, the United Kingdom, or Switzerland, you can withdraw your consent to non-essential cookies at any time by altering your settings in the ‘Manage Cookie Consent’ link accessible at the bottom of our website.

  • Although most browsers and devices accept cookies by default, their settings usually allow you to clear or disable cookies. If you clear or disable cookies, however, some of the features of our services may not function properly.

  • To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.

  • For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit https://optout.aboutads.info/. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.

  • If you visit a page that we maintain on a social media site, such as Facebook, it is likely that cookies will also be deployed on your device. The social media site deploys these cookies, even on the pages we maintain, so you will need to use the settings provided by the social media site to change your cookie preferences on these sites. To opt out of ads on Facebook, Instagram, LinkedIn, Pinterest, Twitter, or Google that are targeted to your interests, use your Facebook/Instagram, LinkedIn, Pinterest, Twitter, or Google Ads settings.

  • Additionally, third-party platforms may offer you choices about whether you see customized ads.

 

Communications Preferences

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You may opt out of receiving promotional emails from CinderBio by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

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Additional Disclosures for Individuals in Europe

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If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

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Legal Basis for Processing

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When we process your personal data, we will do so in reliance on one or more of the following lawful bases:

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  • To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).

  • When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).

  • To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).

  • When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.

 

Data Subject Requests 

 

Subject to certain limitations, individuals within the EEA, United Kingdom, and Switzerland have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please contact us at the address listed in the Contact Us section provided below.

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Questions or Complaints

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If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

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For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

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Your California Privacy Rights

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The Shine the Light law (Cal. Civ. Code § 1798.83) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.

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Shine the Light

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California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at privacy@CinderBio.com.

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